Your privacy is important to us. It is Elleven’s policy to respect your privacy regarding any information we may collect from you on our website.
We only request personal information when we truly need it to provide you with a service. We do so by fair and legal means, with your knowledge and consent. In addition, we inform you why we are collecting each information and how it will be used.
We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties except when required by law.
Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.
You are free to refuse our request for your personal information, understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.
Cookies Policy
What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent cookies from being stored, however this may downgrade or ‘break’ certain elements of the site’s functionality.
How do we use cookies?
We use cookies for a number of reasons, detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether you need them or not to obtain our services.
Disable cookies
You can prevent the setting of cookies by adjusting your browser settings (see your browser Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies.
Cookies we set
- Account-Related Cookies: If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when you log out.
- Login-related cookies: we use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out, to ensure that you can only access restricted features and areas when you log in.
- Email newsletter related cookies: This website offers newsletter or email subscription services and cookies may be used to remember whether you are already registered and whether to show certain notifications valid only to subscribed/unsubscribed users registered.
- Order processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Survey-Related Cookies: From time to time, we offer surveys and questionnaires to provide interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has participated in a previous survey or to provide accurate results after you change pages.
- Forms-related cookies: When you submit data through a form such as those found on contact pages or comments, cookies may be set to remember your user details for future correspondence.
- Site preferences cookies: To provide you with a great experience on this site, we provide the functionality to set your preferences for how the site runs when you use it. To remember your preferences, we need to set cookies so that this information can be presented whenever you interact with a page affected by your preferences.
Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us understand how you use the site and ways we can improve your experience. These cookies may track things like how long you spend on the site and the pages you visit so we can continue to produce engaging content. For more information about Google Analytics cookies, see the platform’s official page.
- Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things like the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
- Periodically, we test new features and make subtle changes to the way the site appears. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst we understand which optimisations our users appreciate most.
- As we sell products, it is important that we understand statistics about how many visitors to our website actually purchase, and so this is the type of data that these cookies will track. This is important to you as it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure the best possible price.
User Commitment
The user undertakes to make appropriate use of the content and information that Elleven offers on the website and, with an enunciative but not limiting nature:
- Not engage in activities that are illegal or contrary to good faith and public order;
- Do not disseminate propaganda or content of a racist or xenophobic nature, sports betting, games of chance or any type of illegal pornography, in support of terrorism or against human rights;
- Do not cause damage to the physical (hardware) and logical (software) systems of Elleven, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing the aforementioned damages.
More information
We hope this is clear and, as mentioned previously, if there is any situation where you are not sure whether you need cookies or not, it is generally safer to leave them enabled as they may interact with one of the features you use on our site .
