Privacy policy
Your privacy is important to us. It is Elleven Digital's policy to respect your privacy regarding any information we may collect on our website. We only ask for personal information when we truly need it to provide you with a service. We do so by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting each piece of information and how it will be used. We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We do not share personally identifiable information publicly or with third parties, except when required by law. Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of those sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for personal information, understanding that we may not be able to provide some of the desired services as a result. Continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please get in touch with us.
Cookie Policy
What are cookies?
As is common practice on almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent cookies from being stored, although this may downgrade or "break" certain elements of the site's functionality.
How do we use cookies?
We use cookies for a number of reasons, detailed below. Unfortunately, in most cases there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies on if you are not sure whether you need them or not to obtain our services.
Disabling cookies
You can prevent cookies from being set by adjusting your browser settings (see your browser's Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will usually result in certain functionality and features of this site being disabled. It is therefore recommended that you do not disable cookies.
Cookies we set
- Account-related cookies: if you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will usually be deleted when you log out, although in some cases they may remain afterwards to remember your site preferences when logged out.
- Login-related cookies: we use cookies when you are logged in so that we can remember that action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out, to ensure you can only access restricted features and areas when logged in.
- Email newsletter-related cookies: this site offers newsletter or email subscription services, and cookies may be used to remember whether you are already registered and whether to show certain notifications that are only valid for subscribed/unsubscribed users.
- Order processing-related cookies: this site offers e-commerce or payment facilities, and some cookies are essential to ensure your order is remembered between pages so that we can process it properly.
- Survey-related cookies: from time to time we offer surveys and questionnaires to provide interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey, or to provide accurate results after changing pages.
- Form-related cookies: when you submit data through a form, such as those found on contact pages or in comments, cookies may be set to remember your details for future correspondence.
- Site preference cookies: to give you a great experience on this site, we provide the functionality to set your preferences for how the site runs when you use it. To remember your preferences, we need to set cookies so that this information can be applied whenever you interact with a page affected by your preferences.
Third-party cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.
- This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit, so that we can keep producing engaging content. For more information on Google Analytics cookies, see the platform's official page.
- Third-party analytics are used to track and measure the use of this site so that we can keep producing engaging content. These cookies may track things such as the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
- From time to time we test new features and make subtle changes to the way the site is presented. While we are still testing new features, these cookies may be used to ensure you get a consistent experience while on the site, while we understand which optimisations our users value most.
- As we sell products, it is important for us to understand statistics about how many visitors to our site actually make a purchase, and this is the kind of data these cookies will track. This matters to you because it means we can make accurate business forecasts that allow us to review our advertising and product costs to ensure the best possible price.
User commitment
The user undertakes to make appropriate use of the content and information that Elleven Digital offers on the site and, by way of example but not limitation:
- Not to engage in activities that are illegal or contrary to good faith and public order;
- Not to distribute propaganda or content of a racist or xenophobic nature, sports betting, games of chance, any kind of illegal pornography, or content advocating terrorism or acting against human rights;
- Not to cause damage to the physical (hardware) and logical (software) systems of Elleven Digital, its suppliers or third parties, nor to introduce or spread computer viruses or any other hardware or software systems capable of causing the damage mentioned above.
More information
We hope this has clarified things and, as mentioned above, if there is anything you are not sure whether you need or not, it is usually safer to leave cookies enabled, as they may interact with one of the features you use on our site.